Shipping Policy
At RailCrafty, we strive to provide our customers with the best shopping experience and ensure that your orders are delivered safely and efficiently. Our shipping policy is outlined below:
1. Shipping Time
- Delivery Time: Orders are shipped within 1–5 business days after payment confirmation. Since our products are shipped from overseas, delivery times may vary depending on the destination and the courier’s process, typically ranging from 6–10 business days.
2. Shipping Fees
- Shipping Costs: Shipping fees are covered by us.
3. Delivery & Tracking
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website.
- Delivery Address: Please make sure the delivery address you provide during checkout is accurate and complete. RailCrafty is not responsible for any delays caused by incorrect or incomplete address information.
4. Shipping Issues
- Delays: Delivery times may vary depending on the courier’s operations, and delays can occasionally occur. In case of a delay, please contact us using your tracking number for assistance.
- Damage or Loss: RailCrafty is not responsible for any damage or loss that may occur during shipping. Please inspect your package upon delivery and request a damage report from the courier if any issues are detected.
5. Return Shipping
- Return Process: To return a product, please contact our customer service team to initiate your return request. Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or damaged — in such cases, we will cover the shipping cost.
6. Contact
- Questions & Requests: If you have any questions or concerns regarding our shipping policy, please contact us at info@railcrafty.com or call our customer service line at xxxxx.
At RailCrafty, we are committed to managing the shipping process in the best possible way to ensure a smooth and reliable experience for our customers.