Refund Policy

At RailCrafty, customer satisfaction is our top priority. Therefore, if you are not completely satisfied with your purchase, please review our return and refund policy below:

1. Return Conditions

  • Return Period: You may request a return within 14 days after receiving your product.
  • Eligible Products: Returned items must be unused, in their original packaging, and include all accessories.
  • Digital Products: Due to their nature, digital products (such as e-books) are non-refundable and cannot be returned. If you experience any technical issues with your digital purchase, please contact our customer service team for assistance.
  • Return Request: To initiate a return, please send your request along with your invoice to info@railcrafty.com or contact our customer service line at xxxxx.
  • Valid Reason & Communication Requirement: To process a return request, it must be based on a valid and clear reason. Customers are required to contact our customer service before starting the return process. Any unfair refund or dispute requests made directly through payment providers without prior communication may be considered a bad-faith action. In such cases, delivery and order records will be provided to the relevant platforms, and unjust refund claims will not be accepted or processed. Our company reserves the right to pursue legal action in these instances.

2. Return Process

  • Return Approval: Once your return request has been reviewed, you will receive a confirmation email. After approval, you can send your product to the provided return address via courier.
  • Shipping Fees: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged — in those cases, shipping costs will be covered by us.

3. Refund Process

  • Refund Timeframe: After the returned product is received and approved, your refund will be processed within 7 business days.
  • Refund Method: Refunds will be issued using the same payment method used for the original purchase. For credit card payments, the refund time may vary depending on your bank’s procedures.

4. Exchange Policy

  • Exchange Period: You may request an exchange within 14 days after receiving your product.
  • Exchange Conditions: Items requested for exchange must be unused, in their original packaging, and include all accessories. To start an exchange, please contact our customer service team.

5. Custom Products

  • Custom Products: Personalized or made-to-order items are not eligible for return or exchange.

At RailCrafty, we aim to provide you with the best service possible. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer support team.